Frequently Asked Questions

What is the size of Softmedica pillow?

The Softmedica Pillow is available in two size options:

Standard Size
20" x 12" (or 50cm x 30cm)

Plus Size
24" x 13" (or 64cm x 34cm)

Please have in mind that Pillow will be smaller upon arrival. It is due to air tight packaging. Once you've got it out of the package, just give it some time and memory foam will return to it's original shape.

Whats is Softmedica pillow made of?

This pillow is made from only the best certified materials. You can rest easy knowing that it doesn't contain any harmful substances. The outer pillow covering is 100% polyester, and the inner pillow is made from 100% polyurethane memory foam.

Does it really work straight away?

Almost ALL of our customers report improvements or elimination of pain within 1-2 weeks, although there are a large proportion getting the benefits from night one!

Is there guarantee or warranty?

Yes! Our pillow comes with 5 years warranty. If you find a fault or defect in that time, simply contact our customer services team to request a refund.

How long does the shipping take? How much does it cost?

Delivery could take anywhere from 5 to 10 business days, depending on your location. In During our current SALE, we’re offering free shipping on orders overs $60 (the standard shipping rate is $7.90). We strive to ensure your pillow arrives quickly so you can start experiencing the benefits as soon as possible.

Does it work for back and side sleepers?

Yes. With it’s innovative ergonomic design, the Softmedica Pillow conforms to your neck and head without forcing you to change your sleeping position. It's designed to be supportive and comfortable no matter which way you sleep. Therefore, it is ideal for everyone, including side-sleepers, back-sleepers, and stomach sleepers.

Will it help with my back and neck pain?

Yes. Softmedica pillow stands out with its distinctive shape and design, rendering it a perfect remedy for individuals experiencing persistent neck discomfort. It promotes the innate curvature of your neck and spine, ensuring that your head remains in harmony with your back. This alignment is instrumental in alleviating pressure on the nerves within your spine, which can be a contributing factor to chronic pain.

Can the pillow cover be removed and washed?

Yes, Softmedica pillow comes with a removable cover that can be machine washed. This ensures your pillow stays clean and fresh for extended use. (Do not wash the internal Pillow part though, as this can damage the foam).

Can it help with snoring?

While Softmedica pillow is not specifically designed to address snoring, it can help some individuals by promoting proper head and neck alignment, which reduces airway obstruction and alleviate snoring.

Why is my package smaller than advertised?

When you receive your pillow, you'll notice that it's tight packed in a bag. Once you've got it out of the package, just give it some time to puff up and get comfy again. Let it hang out for at least 3-4 hours, and it'll be back to its usual shape in no time!

Why does my Softmedica have an odor?

The subtle odor you may detect when unboxing your pillow is a result of a process called off-gassing. This happens as the pillow's chemicals decompose and disperse into the air. It's recommended to give your pillow some time to air out in a well-ventilated space for at least 24 hours before using it for sleep. Rest assured, the scent typically fades within a few days.